Returns & Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.
1. RETURN PERIOD
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is marked as delivered. Please note that the return shipment must be sent back to us within these 14 days.
2. RETURN CONDITIONS
All items must be returned to us in an unused condition suitable for resale with the tags still attached to the items. Return shipping costs are not refundable.
3. RETURN COSTS
Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
4. RETURN PROCESSING TIME
If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.
WHAT ARE MY REFUND OPTIONS?
- Refund to Gift Card: Get your refund faster with a bonus! Opt for a gift card and enjoy 15% extra value. This is the fastest way to receive your refund. Once your return has been processed by our warehouse, the refund to a digital gift card typically takes 2-3 business days. You’ll receive an email with the gift card details, which are valid for 12 months.
- Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
EXCHANGES: Exchanges are subject to product availability. If the item you wish to exchange is out of stock, the TempBrew team will notify you and ask what other item you wish to receive. We will cover the shipping costs for the replacement item.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact tempbrewmug@gmail.com with a photo of the damages and hold on to the product. The TempBrew team will assess your request and work with you as fast as possible to figure out a possible solution.
IS THERE ANYTHING I CAN'T RETURN?
Any item that is returned damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
CONTACT US: If you have any questions or need further assistance, please contact our customer service team at tempbrewmug@gmail.com. We're here to help!